DEPARTMENT OF HUMAN RESOURCES

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Outpatient Department, Nursing Services, Vegetarian Cafeteria, Executive Office, Admissions & Billing




POSITION: CHIEF MEDICAL OFFICER
DEPARTMENT: Executive Office

Job Summary

The Chief Medical Officer (CMO) is responsible for providing leadership, strategic direction, and overall operational management of all medical services provided at the Hospital, including physician services, credentialing, medical staff administration, developing and implementing strategic plans and policies, performing clinical duties and addressing operational issues to ensure the building of effective relationships between the hospital and its Medical Staff. The CMO will liaise with the Chief Nursing Officer to provide effective multidisciplinary approaches to clinical outcome management, environments of quality and safety and excellence in clinical outcomes. The CMO is a member of the Executive Team reporting directly to the Chief Executive Officer, and will serve as a community resource, providing advice and counsel to Administrators and the Board on Medical and administration matters related to the Hospital, medical practice and current affairs.

 

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

 

  1. Partner with the Chief Nursing Officer (CNO) and other clinical and administrative leaders to create an exceptional experience for every patient.
  2. Help lead the transformation to a patient-centric, consumer-driven health system.
  3. Participate in system-wide efforts to identify, develop and disseminate standards.
  4. Measure and monitor local clinical performance.
  5. Provide regular performance feedback to physicians.
  6. Participate in hospital committees that directly impact clinical care.
  7. Lead efforts to reduce harm and hospital-acquired conditions.
  8. Ensure corrective actions are taken to prevent hospital professional liability (HPL)/malpractice cases
  9. Ensure full compliance for securing certification from all regulatory entities.
  10. Ensure resources are used efficiently.
  11. Ensure proper resolution of patient complaints.
  12. Create, regularly update and implement the Manual of Policies, Rules and Regulations for Doctors with Practicing Privileges.
  13. Serve as a part of the Medical Staff Committee
  14. Manage credentialing and re-credentialing of physicians.
  15. Work with Physicians to ensure medical documentation is complete and accurate and inpatient dockets are summarized.
  16. Champion the appropriate use of standard medical supplies and devices.
  17. Engage physicians and champion the selection of preferred physician preference items.
  18. Facilitate a team approach to care that supports patients’ journeys through their outpatient or inpatient stays and across the continuum of care.
  19. Ensure and utilize a diverse set of competencies for the delivery of services across the continuum, including collaboration, evidence-based practices, safety, utilization management, compassion and dedication to healing the whole person culture.
  20. Assist with the design and implementation of an organized health care delivery model for an excellent patient experience.
  21. Create an environment of trust between the hospital and physicians.
  22. Strengthen alignment between the hospital and physicians that goes beyond transactional relationships.
  23. Recruit physicians who support the Mission, share AMH values, and are committed to the provision of care that is safe, evidence-based, equitable and compassionate.
  24. Respond and make improvements based on results of physician/patient experience/satisfaction surveys.
  25. Supervise and support the Medical Staff Office to ensure it is adequately resourced and fulfills all of its critical functions
  26. Serve as a mentor and coach.
  27. Perform clinical duties.
  28. Supervise the OPD Medical Supervisor.
  29. Supervise the processing of Medicals for the US Embassy and monitor the staff’s performance.
  30. Monitor the performance of all Physicians- Full-time, Sessional, Part-time and those with Practicing Privileges.
  31. Oversee the preparation of medical reports.
  32. Demonstrate and foster respect of the inherent dignity of each patient, visitor, staff member and physician.
  33. Support local implementation and use of electronic health records (EHRs)-inpatient and outpatient.
  34. Serve as a subject matter expert and spokesperson for clinical issues and community health concerns.
  35. Participate in Community Clinic and AMH Outreach initiatives and champion the participation of colleague physicians.
  36. Facilitate physician-to-physician communication, timely movement and smooth transitions for inter-hospital transfers.
  37. Encourage professional development, research and activities and implement continuous education programmes.
  38. Prepare reports on the Medical Services Division’s activities and performance.
  39. Develop and implement major plans, policies and objectives for the Medical Division.
  40. Delivers presentations, training to staff, clients and general public.
  41. Networks with other relevant health related agencies locally, regionally and internationally with the aim of improving quality and effectiveness.
  42. Participate in the preparation of the Hospital for Disaster/Mass Casualty etc.
  43. Attend and participate in Board meetings.
  1. Fulfillment of additional duties as required.

 

EDUCATION AND EXPERIENCE REQUIRED:

  1. MB BS degree or the equivalent.
  2. At least five (5) years clinical experience.
  3. ACLS
  4. Management Qualifications (an asset)
  5. At least 2 years of administrative or executive leadership experience.
  6. Current Registration with the Medical Association of Jamaica
  7. Proficient with the Computer (MSOffice and the Internet)
  8. Experience/Qualification in Administration/Management
  9. Be knowledgeable of and committed to the philosophy, principles and mission of the Seventh-day Adventist Church.

 

FUNCTIONAL SKILLS REQUIRED:

  • Excellent interpersonal skills.
  • Excellent conflict resolution skills
  • Good Presentation skills
  • Exceptional Customer Service skills
  • Excellent verbal and written communication skills
  • Good planning, organizational, analytical and decision-making skills
  • Innovative
  • Quick Learner
  • Meticulous, detailed, well-organized and able to work independently to meet deadlines.
  • Tactful and discrete when dealing with people and confidential information
  • Excellent time management skills to balance administrative role and other required functions.
  • Great team player
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POSITION: EXECUTIVE CHEF
DEPARTMENT: Vegetarian Cafeteria

Job Summary

The successful candidate will be responsible for organizing and overseeing the work of the kitchen staff, and delegating tasks as necessary for efficient operations. He/She is also accountable for the cost, quality, consistency and variety of meals being prepared and served.

Duties and Responsibilities include but are not limited to

  1. Overseeing the on-time preparation of healthy vegetarian meals for customers of the cafeteria.
  2. Ensuring regulatory compliance and high standards of safety and sanitation.
  3. Planning monthly menus.
  4. Ensuring all meals are delicious and of the highest nutritional quality, presentation and consistency
  5. Ensuring proper quantities are prepared based on forecasted needs.
  6. Assisting in the costing of menu items.
  7. Forecasting the need for inventory items and authorizing purchase requisitions
  8. Ensuring equipments are handled safely and with reasonable care.
  9. Overseeing the cleanliness and sanitation of work area and equipment.
  10. Maintaining knowledge of industry trends in vegetarian cuisine and training staff.
  11. Establishing and maintaining systems of control that prevent food waste and theft.
  12. Effectively supervises, schedules, trains, cross-trains, evaluates, coaches, and disciplines staff as appropriate and according to policy.
  13. Completes any other reasonable duties that may be assigned.

Academic Qualifications and Experience

  1. BSc. Hospitality and Tourism Management or equivalent.
  2. Professional Certification in specified field an asset.
  3. At least 5 CXC’s including Math and English, Food and Nutrition would be an asset
  4. Possess  CFP (SOUS CHEF) Commercial Food Preparation Level 3 (NVQ) Certificate
  5. Training/experience in Supervisory Management an asset.
  1. At least 3 years  professional experience  in Commercial Food Preparation
  2. Knowledge of  vegetarian food preparation an asset
  3. Experience working with commercial equipment
  4. Valid Food Handlers’ Permit.

Physical Demands/ Working Conditions

  • This position requires you to be constantly moving, it includes a substantial amount of manual handling duties such as bending, lifting, pushing, pulling, cutting and standing for long periods. The working environment will often be hot and busy.

Working Hours

  • Flexibility is required since the incumbent may be required to work shifts outside of the 8 a.m. to 4 p.m. timeframe as well as weekends and public holidays.

Required Skills and Specialized Techniques

  • Ability to work in a team
  • Self motivated and creative
  • Critical Thinker
  • Excellent problem solving skills
  • Excellent Planning and organizational skills
  • Excellent communication skills.
  • Strong attention to detail.
  • Strong Leadership skills
  • Able to adhere to the highest standards of confidentiality.
  • Excellent interpersonal and customer relations skills.
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POSITION: CASHIER
DEPARTMENT: Admissions & Billing

Job Summary

The incumbent is responsible for receiving and receipting payments from all patients, customers and staff. He will also be responsible for maintaining receipt files and posting receipts where appropriate. This position is production task oriented and must meet daily deadlines.

Duties and Responsibilities

  • Receive and receipt all payment for service provided to patients and customers.
  • All items must be accurately priced and posted in the system and all appropriate charges for the various types of services offered accounted for, including bank charges for use of credit cards to make consultant’s payment.
  • Handle general queries from customers and staff regarding prices and give accurate and concise information in a timely manner.
  • Reconcile or balance cash on a daily basis before submission to Head Cashier, clearly and accurately stating any discrepancies.
  • Maintain receipt files
  • Ensure safe custody of all cash collected
  • Record payments received from patients for consultants and submit information to Head Cashier
  • Refer any unresolved issues to Head Cashier, immediately or within 24 hours, so that speedy action can be taken.
  • Comply will all cash receipting and handling policies of the department.
  • Perform any other duties that may be assigned.

Academic qualifications and experience required for job

  • Diploma in Business Studies or related discipline
  • Three (3) years experience in a similar field
  • Customer Service Training an asset

Functional skills

  • Computer literacy skills
  • Excellent Customer Service Skills
  • Ability to comprehend and comply with policies and procedures.
  • Ability to develop and maintain professional, service oriented working relationships with patients, physicians, co-workers and supervisors
  • Ability to analyze data, work under pressure, prioritize and meet deadlines.
  • Good written and oral communication skills including a professional and tactful approach
  • Multi-tasking, detail oriented and ability to work as part of a team.
  • Team building and time management skills.
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POSITION: DIRECTOR OF NURSING
DEPARTMENT: Executive Office

Job Summary

The Director of Nursing is responsible for the provision of high quality nursing care by overseeing the nursing services of the Hospital and creating a collaborative and efficient work environment with attention to quality standards, policies and patient/service user experience.

 

 

Academic Qualifications and Experience

  • in General Nursing from an accredited School of Nursing
  • Qualifications in Management
  • Current registration with the Nursing Council of Jamaica as a Registered Nurse.
  • BLS
  • Graduate with beginning professional skills to a maximum of five (5) years moving from novice to expert staff nurse.

 

Principal Duties and Responsibilities

 

  • Develops and implements nursing service objectives, policies and procedures to maintain quality nursing care.
  • Determines staffing levels and monitors for adequacy in provision of nursing care.
  • Oversees administrative functions in Nursing Department.
  • Recommends and collaborates in In-Service education programs to promote staff development.
  • Monitors the quality and type of care provided on all nursing units.
  • Serves on committees as required.
  • Rotate through various clinical services, where qualified and competent
  • Follows facility safety and OSHA safety rules and procedures.
  • Respects cultural and religious practices of patients and the Institution
  • Prepare reports on the Medical Services Division’s activities and performance.
  • Other duties as assigned.

 

Skills and Competencies

 

  • Positive work attitude, sound ethical conduct, good human relations, basic nursing philosophy, calm, controlled and purposeful manner, positive work ethics, punctual, reliable.
  • Excellent clinical, communication, interpersonal, leadership, diagnostic/problem solving skills.
  • Good decision making skills
  • Ability to differentiate and discriminate/determine the patients’ need for medical intervention.
  • Fundamentals of analysis and interpretation of diagnostic report and data.
  • Supervisory Management skills.
  • Knowledge of and ability to maintain the code of ethics of the nursing profession.
  • Excellent Team player.
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POSITION: KITCHEN ASSISTANTS
DEPARTMENT: Vegetarian Cafeteria

Job Summary

The incumbent will be responsible for basic food preparation, sanitation duties, serving, attending to customers in the service line and ensuring all equipment are in place before the engagement of such activity, transportation of meals throughout the hospital and setting of patient trays. He/ She will also be responsible for ensuring their Food Handler’s Permit is current.

Duties and Responsibilities include but are not limited to:

  • Preparing service area, prior to the time of serving.
  • Assisting with the preparation of Raw Vegetables
  • Preparing, cooking and serving meals
  • Baking
  • Serving customers on the line.
  • Transportation of meals to patients on the ward.
  • Assisting with the transportation of trolleys to and from the wards
  • Cleaning and washing up activities.
  • Assisting with the setting of patient trays.
  • Keeping the working area, kitchen, storage facilities and dining area clean and tidy in conformity with sanitary regulations and AMH policies and procedures.
  • Maintenance of the kitchen equipment, utensils and machinery.
  • Providing excellent customer service to all customers and stakeholders.
  • Undertake such other duties as may be determined from time to time within the general scope of the post.

Academic Qualifications and Experience

  • Certificate in Food Preparation from HEART and or at least three (3) years experience in the field.
  • Valid Food Handlers’ Permit.
  • Certificate in catering desirable
  • Training in Baking/ Pastry Making would be an asset.

Specific Knowledge Required

  • Knowledge of overall operations of Andrews Memorial Hospital.
  • Knowledge of policies and procedures of the Culinary Department as outlined.
  • Knowledge of procedures regarding cleanliness and storage of food.

Physical Demands/ Working Conditions

  • This position requires you to be constantly moving, it includes a substantial amount of manual handling duties such as bending, lifting, pushing, pulling, cutting and standing for long periods. The working environment will often be hot and busy.

Working Hours

  • Flexibility is required since the incumbent may be required to work shifts outside of the 8 a.m. to 4 p.m. timeframe as well as weekends and public holidays.

Required Skills and Specialized Techniques

  • Be a great team player.
  • Be able to think critically.
  • Have good personal hygiene.
  • Be able and willing to multi-task.
  • Be knowledgeable in food safety and hygiene.
  • Willing to accept responsibility and follow instructions.
  • Have basic knowledge of principles of infection control.
  • Able to adhere to the highest standards of confidentiality.
  • Be in general good health and have a high level of tolerance.
  • Have excellent interpersonal and customer relations skills.
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POSITION: SENIOR REGISTERED NURSES
DEPARTMENT: Nursing Services

Job Summary

The incumbents will be responsible for direct and indirect nursing care and treatment of patients/clients. The job is performed under the direct supervision of the Nursing Supervisor or designated Charge Nurse. The incumbents are expected to work as part of a team, providing and promoting excellence in nursing care and standards.

Academic Qualifications and Experience:

  • N in General Nursing from an accredited School of Nursing
  • Current registration with the Nursing Council of Jamaica as a Registered Nurse.
  • Graduate with beginning professional skills to a maximum of five (5) years moving from novice to expert staff nurse.
  • Fundamentals of Nursing: Life, Behavioral, Natural and Medical science, Pharmacology and Therapeutics, Introduction to Research Methodology, Nutrition, Diagnostic test and treatment, Elements of Management, Nursing Health and Related Legislation.

 

Skills and Competencies:

 

  • Positive work attitude, sound ethical conduct, good human relations, basic nursing philosophy, calm, controlled and purposeful manner, positive work ethics, punctual, reliable.
  • Clinical, communication, interpersonal, leadership, diagnostic/problem solving skills.
  • Foundations of nursing, good decision making and determine causes of action on patients’/clients’ problems.
  • Ability to differentiate and discriminate/determine the patients’ need for medical intervention
  • Fundamentals of analysis and interpretation of diagnostic report and data
  • Supervises other nurses and other members of the health team
  • Knowledge of and ability to maintain the code of ethics of the nursing profession

Clinical

  • Demonstrate awareness of patients’ condition at all times.
  • Develops, implements , evaluates a nursing care plan for the individual patent/client using all the relevant data
  • Demonstrates ability to prioritize in any situation
  • Observes and records vital signs and symptoms, adjusts and modifies care plan according to observation made of the patients’ physical and mental status.
  • Interprets and administers prescription, treatment and monitors the patients’ reaction to ensure the best possible outcomes.
  • Anticipates potential and predictable problems and institutes early intervention to prevent or reduce occurrence e.g. disorientation, pain, physiological alterations, disturbance in acuity, rest and sleep patterns, elimination and nutrition.
  • Acts promptly, appropriately and effectively in emergency situations.
  • Performs nursing procedures that are appropriate to the needs, age and acuity level of the patient.
  • Provides personal care, comfort, supportive and protective measures e.g. patients coping mechanisms in adjusting to illness and rehabilitation, mobilization and independence.
  • Employs nursing measures to facilitate patients’/clients’ physical, emotional, psychosocial and spiritual wellbeing
  • Monitors the nutritional care of patients with special attention to therapeutic diets.
  • Documents nursing care and all other information promptly, clearly and completely and relates as necessary to relevant persons.
  • Ensures proper collection, identification, storage and safe transportation of specimens to the laboratory with appropriate requisition forms.
  • Performs simple diagnostic tests and interprets findings e.g. urinalysis, B-HCG urine tests
  • Understands the proper functioning and utilization of equipment pertinent to duties being performed.
  • Introduces and maintains habilitative, rehabilitative, and exceptional recreative measures to facilitate progress.
  • Participates in implementing disaster preparedness program at unit level.
  • Participates in quality assurance programs.
  • Ensures environmental safety of patients’ care unit and sees that appropriate health and safety measures are in place.
  • Implements discharge/care plan including referral to appropriate agency.
  • Performs and maintains a therapeutic nurse/client relationship.
  • Participates in In-Service Education programs and serves on committees as required.
  • All other duties as assigned

 

Depending on the setting, may also:

  • Rotate through various clinical services, where qualified and competent

Other responsibilities

  • Completes required orientation as directed by the facility
  • Follows facility safety and OSHA safety rules and procedures while on assignment
  • Respects cultural and religious practices of patients and the Institution
  • Upholds the rights of the patients and the Institution
  • Is punctual and dependable for assignment/confirmed shifts
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POSITION: CERTIFIED EMERGENCY ROOM NURSE
DEPARTMENT: Nursing Services

Job Summary

The incumbent will be required to provide care to patients with various types of illnesses or trauma requiring emergency attention and must be able to recognize and effectively treat life-threatening conditions in addition to general Nursing care. ER nurses provide direct and individualized nursing care to patients based on the application of scientific nursing principles.

Distinguishing Characteristics

This class of nurses differs from others in that:

For each specialty the nurse must acquire the specific advanced anatomical, psychological and therapeutic knowledge and skills specific to the care of the patient.

Calculated, quick decision making is an integral part of the nurse’s function. Work involves the utilization if high technology and is performed in specialized areas  such as the Operating Theatre, Intensive Care Unit, Recovery Room, Emergency Room and Out-Patient Departments, Burn Unit, Etc.

Minimum requirements

Academic Qualification and Experience;

  • Graduation from an accredited school of nursing as a professional nurse.
  • Successful completion of the prescribed training course Emergency room Nursing (CEN)
  • Minimum of one (1) year emergency room (ER) nurses experience
  • BLS and ACLS certification
  • Cognitive skills related to the position

Examples of work:

  • Assesses , plans, implements and evaluates care if the critically ill patient and other patients requiring specific specialized nursing care
  • Anticipates potential nursing care problems and develop appropriate plans to deal with same.
  • Initiates patient management in crisis situations, e.g., cardiopulmonary resuscitation
  • Provides preoperative, intra-operative and postoperative care for patients undergoing surgical interventions
  • Cares for patients in emergency and life support setting

Position Responsibility

ER nurses provide direct and individualized nursing care to patients based on the application of scientific nursing principles. In addition to general nursing care, responsibilities of ER Nurses include (but are not limited to):

  • Collects current symptoms, as well as a detailed history and then consults and coordinates with the health care team members to assess, plan, implement and evaluate patient care plans
  • Performs triage, while considering both physical and psychosocial elements
  • Manages basic life support needs and stabilizes patients until the attending physician is available, based upon nursing standards and protocol
  • Knows the rudiments of and participates in situations requiring advanced cardiac life support measures
  • Initiates corrective action wherever information from monitoring equipment shows adverse symptomatology
  • Records patients’ current vital signs
  • Works directly under physicians, assisting them during examinations, diagnostic testing and treatments
  • Prepares and administers (orally, subcutaneously, parenterally) and records prescribed medications. Reports adverse reactions to medications or treatments in accordance with the policy regarding the administration of medications by a licensed registered nurse
  • Provides IV therapy
  • Cleans and bandages wounds
  • Provide basic bedside care
  • Maintains proper supplies and appropriate medical equipment to care for patients
  • Reports any suspected abuse to the appropriate agencies
  • Initiates patient education plan, as prescribed by the physician. Teaches patients and significant others how to manage their illness/injury, by explaining: post-treatment home care needs, diet/nutrition/exercise programs, self-administration of medication and rehabilitation, as well as provides referrals to other healthcare professionals for follow-up treatment
  • Displays professionalism while completing multiple urgent tasks in a timely manner
  • Records all care information concisely, accurately and completely, in a timely manner, in the appropriate format and on the appropriate forms and or books.
  • Performs his/her position-related duties as assigned, depending on assignment setting

Depending on the setting, may also:

  • Float among various clinical services, where qualified and competent

Other responsibilities

  • Completes required orientation as directed by the facility
  • Follows facility safety and OSHA safety rules and procedures while on assignment
  • Respects cultural and religious practices of patients and the Institution
  • Uphold the rights of the patients and the Institution
  • Punctual and dependable for assignment/confirmed shifts
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POSITION: CRITICAL CARE REGISTERED NURSES
DEPARTMENT: Nursing Services

Job Summary

The incumbents will be responsible for directing and coordinating all nursing care for critically / acutely ill patients based on established clinical nursing practice standards. They will assess, plan care and management of patients in collaboration with the Patient’s Medical and Allied Health team and maintain an effective working relationship with support areas for optimum patient care.

Academic qualifications and experience required for job:

  • Graduate of an accredited school of professional nursing.
  • Current licensure with the Nursing Council of Jamaica as a registered nurse (RGN).
  • Proficient oral and written communication skills.
  • Certification in critical care nursing or at least two (2) year’s experience in a critical / intensive care setting.
  • Basic Life Support (BLS) Certification/ CPR/ Advanced Cardiac Life Support (ACLS) training evidenced with certification.

Functional skills:

  • Well developed interpersonal skills.
  • Ability to work under pressure
  • Exceptional Customer Service skills
  • Excellent time management skills to balance patient needs and other required functions.
  • Great team player
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POSITION: MEDICAL OFFICERS
DEPARTMENT: Outpatient Department

JOB SUMMARY
The incumbent will assess, manage and treat patients in our Out-Patient Department.

Main duties and responsibilities include but are not limited to:

  • Perform minor surgical procedures e.g. suturing, basic POP, I&D of abscesses, etc.
  • Refer patients to Specialists where appropriate – urgent/ routine.
  • Provide follow up care for patients with chronic illnesses e.g. Hypertension, Diabetes, etc.

Academic qualifications and experience required for job:

  • Registered Medical Practitioner in Jamaica
  • A minimum of two (2) years post internship experience
  • BLS & ACLS Certification
  • Accident & Emergency experience would be an asset.

Functional skills:

  • Reliability
  • Well developed interpersonal skills.
  • Exceptional time management skills to balance medical reports and patient care.
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